Frequently Asked Questions

Simple Send-offs is a low-cost funeral director based on the Wirral and covering the surrounding areas. We provide a fixed-price cremation service as well as offering bespoke cremations and burials to meet your needs.

No, mourners are not permitted to attend a Direct Cremation. Simple Send-offs staff will convey the coffin to the crematorium and the ashes will be returned to the family or if preferred, scattered on the Garden of Remembrance. A memorial service can be carried out at a later date if desired.

A Direct Cremation is a low-cost option to a traditional funeral. Your loved one will be brought into our dedicated care; they will be placed in a wooden effect coffin and will rest in our mortuary until the committal takes place at the Crematorium. Unlike many other funeral directors, we allow viewing of the deceased prior to a direct cremation.

A Simple Cremation includes a short service at the crematorium. The service could take the form of quiet reflection for a small gathering or a fuller service hosted by a minister or celebrant.

We include a fee for a Simple Send-offs led service but would be happy to arrange a minister or celebrant to conduct a service for you, although additional fees would be payable.

We will return your loved one’s ashes to you (usually 3–5 days after the cremation), allowing you to organise your own personal memorial service (if you so choose). Alternatively, we can arrange to have your loved one’s ashes scattered in the Memorial Garden.

There are many options available to you after your loved one’s ashes have been returned to you and it really is a personal choice what you decide to do at this stage. We would be happy to assist you with any particular plans you have in mind.

Simple Send-offs have taken the traditional concept of funerals and trimmed away the excess costs that they feel are unnecessary to make them more affordable to families during difficult times. However, this doesn’t mean that the service Simple Send-offs provides is sub-standard; we simply pride ourselves on delivering a personal and quality service without unnecessary expensive extras.

Some of the reasons people choose Simple Send-offs are as follows:

• They like the personal, simple, fuss-free approach we provide.
• They like the fact that our Simple model offers all the practical elements for a funeral at the fraction of the cost of a High Street Funeral Director.
• They feel a traditional funeral is a 'waste of money' and would prefer to leave their money to others.
• It suits the wishes of the deceased.
• Many families like the flexibility it provides and want time to organise a separate celebration later.
• For some, it is the only viable financial option.
• It reduces the cost of repatriation.

No, neither of these practices are permitted. Your loved one will be placed in an individual, sealed coffin with nameplate before the cremation at a licensed crematorium.

In order to maintain our low-cost fees we ask that payment is made before the funeral. However, if you are awaiting a DWP grant or an insurance claim then we will take this into account.

Yes, but the DWP will not cover all the costs so there will be a small shortfall to pay.

We accept payment by bank transfer, cheque, or cash.

In exceptional circumstances, for example, if the deceased is bariatric (obese), there may be an increase in the cremation or interment fee. This will depend on the individual case, but unfortunately extra fees of this nature are beyond our control.

Yes, please see our Pre-paid Plans page for further information.